Contact

We usually reply within 2 working days.

What we can help with

Buying: a question before you buy, a receipt, or a charge you don't recognize. The course is sold through Link, a Stripe company, so our payments appear on card statements as LINK.COM* SHARPECLEAR.
Access and sign-in: a sign-in email that doesn't arrive, a question about your devices, or your exam window.
Your free extension: you failed or deferred your exam? Before your access ends, tell us the 2027 exam window you sit next. We don't ask for proof.
A refund: read our refund policy, then write from the email address you used to buy.
A mistake in the content: tell us the module, the lesson and what looks wrong. We check every report and fix confirmed mistakes for everyone. In the app, you can also use "Report a bug or suggest an idea" in the settings.
Your data: any privacy question or request (see our privacy policy).

What we can't help with

The course is self-study. We don't offer tutoring, coaching or answers to individual study questions.

Please never send us questions from a real exam, even from memory: exam content is confidential.

Stay safe

For anything about your account or a purchase, write from your account email: it helps us find you quickly. We will never ask you for a sign-in code or your card number.